How do you ship packages?
The order process follows these steps:
ORDER VERIFICATION > PROCESSING > SHIPPING > DELIVERY
All orders are checked against an independent service for the risk of fraud before payment verification is completed. This is done with an hour of order placement.
All other items in an orders are sent to our factory for manufacturing, packing and dispatch in 2-4 business days from the time of the order.
We have one of the largest range of unique designs available anywhere, with over 450+ designs and growing, so not all items will be stocked at one time.
Note public holidays and peak seasons (Christmas, Black Friday) may add a day to these times.
Shipping estimates during checkout are accurate as per the day ordered, but can be effected by global events out of our control (natural disasters, global pandemics etc.).
Once packed for dispatch, we send packages via FedEx, TNT, DHL (Express Shipping), or local post such as USPS, Australia Post, or Royal Mail (Free Shipping).
For free shipping, your package will be passed to your local postal service for delivery to your chosen delivery location.
In the USA, this is USPS. In Canada, this is Canada Post, and in the UK this is Royal Mail.
If your order contains In-Stock items in our warehouse and made-to-order items, we will ship In-Stock items first. This will mean you will receive your order in two packages.
Free shipping can deliver to a residential or business address, as well as post boxes and parcel lockers in most locations. Check with your local postal service if you are unsure.
For express shipping, as these are delivered by courier directly from our international warehouse, a street address and phone number are required as couriers cannot deliver to post boxes or parcel lockers and may need to contact you if the order cannot be delivered on the first attempt.
Signatures and phone numbers will also be required as is the requirement from all courier companies for international parcels.
Will I be charged customs fees?
Depending on your location, customs charges may be applicable but are very rare at the price point of our products.
Items may be shipped in individual packages if the combined value is deemed to be at risk of incurring customs charges.
While we have yet to have a customer charged customs fees, you consent that one or more packages may be shipped to you and may get customs fees when they arrive at your country.
New rules implemented in Brazil require us to request a tax ID for delivery.
How long does shipping take?
Express shipping is available for customers in the USA, Canada, UK, and Australia and will generally take 2-5 business days from the time of dispatch.
In most major countries and centers, free shipping will take between 6 to 12 days from the time of dispatch. Some more remote areas may take longer, but we will advise you if we think this might be the case.
Tracking numbers are provided on all orders as soon as they are dispatched to allow you to track the progress of your item(s) in real-time.
Shipping time estimates are as follows. Variations between similar locations are due to local postal service processing times:
|United States, Australia, Hong Kong, Macao, United Kingdom, Ireland, New Zealand
|Austria, Belgium, China, Denmark, France, Hungary, Italy, Japan, Luxembourg, Netherlands, Portugal, Puerto Rico, Spain, Sweden, Switzerland, Thailand, Singapore, India
|Bahrain, Canada, Czech Republic, Finland, Germany, Singapore, Taiwan
|Lithuania, Norway, Rest of Europe, South Korea, Ukraine
|Argentina, Russia, Mexico and most of South America, Brazil, Chile, Iceland,
|All Other Countries
Do you provide tracking information?
Yes, you will automatically receive an email once your order ships that contain your tracking information as well as updates as your orders tracking status changes.
If you haven’t received tracking info within 5 days, please contact us via our contact page.
My tracking says “no information available at the moment”
This is normal. For most shipping companies, it will take between 1-3 business days for the tracking information to update on their system.
If your order was dispatched more than five business days ago and there is still no information on your tracking number, please contact us and we will chase it up for you.
Will my items be sent in one package?
We will always endeavor to minimize the packaging needed for shipping.
The majority of our items are shipped from our single warehouse, though some items introduced on a trial basis or in partnership with other companies may ship separately.
On some orders, we will ask our manufacturer to split the packaging to reduce the risk of customs or import charges being applied to the order.
On occasion, one item of an order may take longer to make, is temporarily out of stock or requires a different class of packaging.
In this case, we will ship the available item immediately, and ship the remaining items separately as to not hold up the entire order.
If you have any other questions, please contact us via our contact page and we will do everything we can to help you out.